Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will accept returns subject to the following terms and conditions:

  • Non-faulty products will require a Goods Return Authority, must be in saleable condition, and will be subject to a restocking fee of at least 35%.

  • Items are only able to be returned after pre-authorization has been obtained from our customer service team by emailing

  • Items must be returned directly to our warehouse in New Zealand. Rekall Dynamics is not responsible for return freight or any transportation or import fees. The customer is responsible for any tax, import duties or any and all other expenses to get the package from their destination to checked in at our warehouse.

  • Items may only be returned if they are in 100% un-used, unopened condition.

  • All returns requesting a refund are subject to a restocking fee of at least 35%.

  • Items may not be returned after 15 days after delivery confirmation.

Please note that the customer is responsible for all shipping costs associated with the return, unless the product is faulty or not as described. We recommend that you use a shipping service that provides tracking and insurance, as we are not responsible for lost or damaged packages.

Once we receive the returned item and inspect it, we will issue a refund in the same form of payment used for the original purchase, less any applicable restocking fees.

If you have any questions or concerns about our return policy, please contact our customer service team by emailing