Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your return within 15 days of the delivery confirmation date, subject to the following terms and conditions:

  • Non-faulty products will require a Goods Return Authority, must be in saleable condition, and will be subject to a restocking fee.

  • Items are only able to be returned after pre-authorization has been obtained from our customer service team.

  • Items must be returned directly to our warehouse in New Zealand. We are not responsible for return freight or any transportation or import fees. The customer is responsible for any tax, import duties or any and all other expenses to get the package from their destination to checked in at our warehouse.

  • Items may only be returned if they are in un-used, unopened condition.

  • All returns requesting a refund are subject to a restocking fee.

  • Items may not be returned after 15 days after delivery confirmation.

  • Refunds are not available due to shipping or third-party delays after dispatch.

Please note that the customer is responsible for all shipping costs associated with the return, unless the product is faulty or not as described. Refunds will be issued in the same form of payment used for the original purchase, once the returned item is received and inspected.

If you have any questions or concerns about our refund policy, please contact our customer service team.