What is the turnaround time from receipt of payment?
Your item will be dispatched from our factory in New Zealand the day after your payment has been verified. Depending on what time of the year and your location in the world, our free delivery can take a maximum of 14 working days, but on average it's normally around 7 working days. We have numerous express options available if you have an urgent requirement.
What would be the lead time for a custom order?
Custom items will be dispatched from our New Zealand factory the day after your payment has been verified. Depending on what time of the year and your location in the world, our free delivery can take a maximum of 14 working days, but on average it's normally around 7 working days. We have numerous express options available if you have an urgent requirement.
Do you have the lights in stock?
Yes! We carry a large amount of stock of every product we list on our website.
What are the payment options?
We prefer credit card via our website as this is the safest way for us to receive payment, but we also accept direct bank transfers and a number of other payment methods. Please Contact us if you have a specific company requirement for how you need to pay.
Is the transformer (mains voltage adaptor) in the unit, or is it located in a separate box?
On our latest fittings the mains voltage transformer is fully enclosed in the IP55 dust and chemical protected shell.
Can you provide light fittings at 24vDC instead of 12vDC?
Yes, we have an accessory module that will regulate 24vDC down to the 12vDC our fittings and accessories require to operate.
Do you have a light that can automatically sense the presence of a video signal on a coax cable and turn the light on, or that goes in-line on a coax to detect signal?
Yes, we have a multi purpose auxiliary trigger that can take almost any voltage and activate our fixtures.
What studios can I see your products in use at?
Honestly thousands. Take a look at our client list, there are some pretty impressive customers there including Bose, Apple, Fox, CBS just to name a few that come to mind.